It's always to nice to hear from our customers
From the blogosphere:
"Out of the dozens and dozens and dozens and dozens and dozens and dozens and dozens of bike stores I checked out...I ended up buying my bike from "The Bike Doctor". These guys provided the best customer service I have ever experienced from a bike store. As they specialize in "Touring bicycles" they carry the most variety of brand names and have bikes of each brand built up in every size for people with dramatic differences in height and weight to try out." ~ TheCyclingMonks.com
"The Bike Doctor was great! I hadn't had a bike since I was like 12 so I had no clue what I was looking for or needed. The staff were super friendly...incredibly knowledgeable and let me take my time deciding on what I wanted..." ~ KS, Vancouver, BC
I just wanted to thank you...
"for providing the best service I've experienced in Vancouver. I moved to this part of Vancouver 2 years ago, and have tried out [other bike shops] during that time for basic bike service. After being rather unhappy with the service I decided to give your shop a try...I've now taken my bike to your shop twice in the past couple of months, and you easily provide the best service of any shop. The friendly, relaxed people at the front of your store, the phone calls to let me know that my bike is ready for pick-up, and your mechanics... all these things make your shop stand out." ~ PC, Vancouver, BC
Hello Bike Doctor owner...
"(sorry I didn't catch your name) but other than that little detail, I wanted to let you know that your staff was amazing. I just bought a beautiful KHS road bike and I was in several times, in and out, and each time I found your staff to be knowledgeable, friendly, but mostly they were very relaxed and accommodating. Just thought I would let you now, something is going right! I'll be enjoying my ride on my new beauty (known as Bette) trying to forget that we live this rainforest known as Vancouver. Thanks again." ~ JM, Vancouver, BC
I am a chiropractor who is trying to learn bike repair and become a 'bike doctor'...
"I was looking for a Park chain checker tool and a Vittoria home trainer tire, so I sent a message to several local bike shops based on past experience. I got the best response from your shop--not just prices and stock availability, but great, detailed advice.
I rushed over after work and all the guys in the store were friendly and helpful, and together found my special order part, plus another part that was set aside for me. Plus, that same t-shirt that you were wearing in that Momentum magazine article about you and your store. I am a chiropractor and the fact that many folks don't consider chiro's to be "real" doctors necessitated that t-shirt purchase!
So thanks again for the follow-up. It was yet another positive experience for me dealing with the Bike Doctor." ~ P, North Vancouver, BC
Velopalooza thanks you...
"...for your generous support for the first Velopalooza bicycle festival.
The festival was a success and we were encouraged and inspired by the
widespread acceptance and approval we found. It could not have happened without the assistance of the Bike Doctor as well as our other sponsors, performers, volunteers and participants. Thank you one and all." ~ Jamie Ollivier, Velopalooza Sponsor &
We'll mention Bike Doctor to anyone who asks...
"How did we know that you had Bakfliets-style trailer bikes? From being in your shop and picking up the Momentum mag in there - it had a feature on family biking.
We've enjoyed being on campus but the kids hate the stroller more and more so our reach shortened. No more walks down to Wreck Beach because it's a 30 minute walk there (was 10 minutes stroller) plus we wanted to explore Pacific Spirit Park which is best done by bike with small kids. I buy groceries on 10th Ave. so it all made sense.
Then I remembered the one in your shop -- that was that -- SOLD! Yes, we will work up the courage to come in for a tune-up -- 1 hour there and 1 hour back! That's a heavy bike!
Yes, we will mention the shop to anyone that asks. I'm sure in summer it'll come up in conversation - people can't stop smiling when they see us ride by...thanks again for all of your assistance." ~ TL, Vancouver, BC